Know Your Rights
Aviva and Marshmallow both avoided motor policies and kept the premium. The statute sends one of those premiums back by default. The difference is which box the misrepresentation lands in, and under section 5(4) of CIDRA 2012 the burden sits on the insurer. Here is how to use it.
Know Your Rights
A short one this week. The big regulators were quiet over the bank holiday weekend, but two structural changes are worth flagging early. You're about to get a new right to a complaints process The Data (Use and Access) Act 2025 (DUAA) became law on 19 June 2025
Know Your Rights
The FCA's £9bn motor finance redress scheme is now being challenged on four fronts — Mercedes-Benz, Volkswagen, Consumer Voice and Crédit Agricole Auto Finance have all filed at the Upper Tribunal. The headlines look messy. The answer for consumers is the same as it was last week.
Know Your Rights
Which? has filed a £3bn collective action against Apple at the Competition Appeal Tribunal, alleging Apple steered iPhone users towards iCloud and made it harder to use rivals. About 40 million UK customers could each be in line for around £70 if it succeeds. Here is what the claim is, what you need
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On 7th May 2026 three things landed at once. A new £3bn class action against Google over UK display advertising. A new FCA safeguarding regime that comes into force the same day, designed to make sure that when payment and e-money firms fail their customers actually get their money back. And the fai
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The FCA's £7.5bn motor finance redress scheme has been pushed from July to approximately November 2026 after four legal challenges. E.ON has agreed to buy OVO, creating a 9-million-household supplier. Dunelm has recalled 27 designs of novelty doorstops after asbestos was found in the sand inside. He
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Which? warns AI is making up fake laws in FOS complaints. British Gas to pay £70m. FCA fines pension adviser £755,000. ICO fines South Staffordshire Water £963,900. Here is what changed for UK consumers this week.
Know Your Rights
The FCA reviews how investment firms treat bereaved customers. A £755,000 fine for a pension adviser. 13,000 mortgage prisoners moved to another inactive lender. And the ICO fines South Staffordshire Water £963,900.
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Two children's-craft products were recalled after asbestos turned up in the sand inside. The FCA's new payments and e-money safeguarding rules come into force this week. And the Law Commission has opened a consultation that could reshape consumer class actions in the UK. Here is the plain-English ve
Know Your Rights
British Gas to pay £70m to vulnerable customers, the FCA's new financial-crime data-sharing push, Ofcom's first rise in telecoms complaints since 2023, and the redress-system reform you should be paying attention to.
Know Your Rights
Crédit Agricole became the fourth party to challenge the FCA's £9bn motor finance redress scheme. Asbestos was found in the sand inside two Crayola craft kits and three Home Bargains products. And from 19th June, every UK organisation has to operate a real complaints process for the first time.
Know Your Rights
Four legal challenges to the FCA's £9bn motor finance redress scheme. The Renters' Rights Act commenced on 1 May, abolishing Section 21 evictions. The Lloyds Banking Group breach grew past 530,000 customers. The biggest week of UK consumer-rights news this year.