weekly-roundup
A quieter week with one strategic story for anyone watching how AI shows up in financial services, an FCA enforcement signal worth taking literally, fresh British Gas compensation tiers from £40 to £1,000, and a Dunelm doorstop recall over asbestos in the sand filling.
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The FCA's £7.5bn motor finance redress scheme has been pushed from July to approximately November 2026 after four legal challenges. E.ON has agreed to buy OVO, creating a 9-million-household supplier. Dunelm has recalled 27 designs of novelty doorstops after asbestos was found in the sand inside. He
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Which? warns AI is making up fake laws in FOS complaints. British Gas to pay £70m. FCA fines pension adviser £755,000. ICO fines South Staffordshire Water £963,900. Here is what changed for UK consumers this week.
Know Your Rights
The FCA reviews how investment firms treat bereaved customers. A £755,000 fine for a pension adviser. 13,000 mortgage prisoners moved to another inactive lender. And the ICO fines South Staffordshire Water £963,900.
Know Your Rights
British Gas to pay £70m to vulnerable customers, the FCA's new financial-crime data-sharing push, Ofcom's first rise in telecoms complaints since 2023, and the redress-system reform you should be paying attention to.