Industry Watch
On 2nd July the Upper Tribunal suspended parts of the FCA's motor finance redress scheme, and the coverage read as if consumers now had nothing to do until 2027. That is correct about the scheme, wrong about you. The direct complaint route is untouched and live.
Industry Watch
On 17th June the government decided the Energy Ombudsman should be able to force suppliers to pay. Three separate parts of the consumer system moved on the gap between winning a case and being paid. Here is what that means if you have a ruling that has not yet turned into money.
Industry Watch
The 30th June date is the FCA's implementation deadline for the lenders, not a deadline that applies to consumers. The scheme itself is paused under four legal challenges. The claims firms know that, and are billing for it anyway.
Industry Watch
On 11 June the FCA updated its firm guidance for the motor finance redress scheme. Payments slip to November, but the scheme is built to find you, and the regulator is methodically dismantling the claims firms positioned to charge for standing next to it. Here is what to do before 30 June.
Industry Watch
FOS caseload fell to 214,600 in 2025/26. The cases that still get through are upheld more often. The filtering effect, and what it means if you do your own complaining.
Industry Watch
At 00:01 on Sunday morning the FCA's two-year motor finance pause ends. Final response letters resume four weeks before the PS26/3 scheme opens. Here is how to avoid the bad settlement.
Industry Watch
The Lords have asked whether the FCA and FOS are working. The rest of the week's news already answered. Here is what the data says, and what it means for a live case.
Industry Watch
The FCA's global Week of Action against illegal finfluencers ended yesterday with a guilty plea, 1,267 illegal adverts pulled, and 17 regulators in lockstep. The CMA used its new fining powers for the first time, hitting drip pricing with £4.2m in penalties. Westfield warned customers about a cyber
Industry Watch
A consumer group is taking the FCA's £7.5bn car finance redress scheme to the Upper Tribunal. The Financial Ombudsman has rewritten the rules on what counts as a 'free' complaint. And the OPSS published six new product recalls in one week, two of them serious. Here's what it all means for you.
Industry Watch
This week the rules that decide how long you have to wait before a regulator will actually help you with your dispute have moved in your favour. Three changes matter most. One is enormous and only landed yesterday. The big one: you'll be able to escalate energy disputes
Industry Watch
This week brought some significant developments for UK consumers. From the CMA's landmark first financial penalty for drip pricing, to Ofgem writing off half a billion pounds in energy debt, here's what you need to know. CMA Slaps AA With £4.2 Million Fine. And Your
Industry Watch
The FCA's motor finance redress scheme is now confirmed. Here's what you need to know about the £7.5 billion in compensation, plus faster telecoms complaint escalation and an urgent tumble dryer safety recall.