FOS

Know Your Rights

Energy Ombudsman wait halved, motor finance scheme heads to tribunal, FCA pulls 1,267 finfluencer ads

The government cut the Energy Ombudsman wait from 8 weeks to 4. Consumer Voice took the FCA's £7.5bn motor finance redress scheme to the Upper Tribunal. The FCA's global Week of Action on illegal finfluencers pulled 1,267 adverts. Here's what to do about each.

Industry Watch

Car finance redress under challenge, FOS raises the bar for 'free' cases, and six recalls in a week

A consumer group is taking the FCA's £7.5bn car finance redress scheme to the Upper Tribunal. The Financial Ombudsman has rewritten the rules on what counts as a 'free' complaint. And the OPSS published six new product recalls in one week, two of them serious. Here's what it all means for you.