Know Your Rights
Which? warns AI is making up fake laws in FOS complaints. British Gas to pay £70m. FCA fines pension adviser £755,000. ICO fines South Staffordshire Water £963,900. Here is what changed for UK consumers this week.
Know Your Rights
The FCA reviews how investment firms treat bereaved customers. A £755,000 fine for a pension adviser. 13,000 mortgage prisoners moved to another inactive lender. And the ICO fines South Staffordshire Water £963,900.
Know Your Rights
Two children's-craft products were recalled after asbestos turned up in the sand inside. The FCA's new payments and e-money safeguarding rules come into force this week. And the Law Commission has opened a consultation that could reshape consumer class actions in the UK. Here is the plain-English ve
Know Your Rights
British Gas to pay £70m to vulnerable customers, the FCA's new financial-crime data-sharing push, Ofcom's first rise in telecoms complaints since 2023, and the redress-system reform you should be paying attention to.
Know Your Rights
Crédit Agricole became the fourth party to challenge the FCA's £9bn motor finance redress scheme. Asbestos was found in the sand inside two Crayola craft kits and three Home Bargains products. And from 19th June, every UK organisation has to operate a real complaints process for the first time.
Know Your Rights
Four legal challenges to the FCA's £9bn motor finance redress scheme. The Renters' Rights Act commenced on 1 May, abolishing Section 21 evictions. The Lloyds Banking Group breach grew past 530,000 customers. The biggest week of UK consumer-rights news this year.
Know Your Rights
The government cut the Energy Ombudsman wait from 8 weeks to 4. Consumer Voice took the FCA's £7.5bn motor finance redress scheme to the Upper Tribunal. The FCA's global Week of Action on illegal finfluencers pulled 1,267 adverts. Here's what to do about each.
Industry Watch
A consumer group is taking the FCA's £7.5bn car finance redress scheme to the Upper Tribunal. The Financial Ombudsman has rewritten the rules on what counts as a 'free' complaint. And the OPSS published six new product recalls in one week, two of them serious. Here's what it all means for you.
Industry Watch
This week the rules that decide how long you have to wait before a regulator will actually help you with your dispute have moved in your favour. Three changes matter most. One is enormous and only landed yesterday. The big one: you'll be able to escalate energy disputes
Industry Watch
This week brought some significant developments for UK consumers. From the CMA's landmark first financial penalty for drip pricing, to Ofgem writing off half a billion pounds in energy debt, here's what you need to know. CMA Slaps AA With £4.2 Million Fine. And Your
Industry Watch
The FCA's motor finance redress scheme is now confirmed. Here's what you need to know about the £7.5 billion in compensation, plus faster telecoms complaint escalation and an urgent tumble dryer safety recall.
19th April 2026 | Industry Watch Motor Finance Redress: 72 Days to Claim Your Share of £7.5 Billion The FCA's motor finance consumer redress scheme (PS26/3) is now active, with an implementation deadline of 30th June 2026 for agreements taken out from April 2014. If you had