Industry Watch
3.6 million people have lodged a car finance complaint through MSE's reclaim tool. The scheme is suspended, no money has moved, and the earliest realistic payout is 2027. Lodging is the cheap part. What decides these cases is what you do in the months after the click.
Industry Watch
On 2nd July the Upper Tribunal suspended parts of the FCA's motor finance redress scheme, and the coverage read as if consumers now had nothing to do until 2027. That is correct about the scheme, wrong about you. The direct complaint route is untouched and live.
Industry Watch
On 17th June the government decided the Energy Ombudsman should be able to force suppliers to pay. Three separate parts of the consumer system moved on the gap between winning a case and being paid. Here is what that means if you have a ruling that has not yet turned into money.
Industry Watch
The 30th June date is the FCA's implementation deadline for the lenders, not a deadline that applies to consumers. The scheme itself is paused under four legal challenges. The claims firms know that, and are billing for it anyway.
Industry Watch
On 11 June the FCA updated its firm guidance for the motor finance redress scheme. Payments slip to November, but the scheme is built to find you, and the regulator is methodically dismantling the claims firms positioned to charge for standing next to it. Here is what to do before 30 June.
Industry Watch
FOS caseload fell to 214,600 in 2025/26. The cases that still get through are upheld more often. The filtering effect, and what it means if you do your own complaining.
Industry Watch
At 00:01 on Sunday morning the FCA's two-year motor finance pause ends. Final response letters resume four weeks before the PS26/3 scheme opens. Here is how to avoid the bad settlement.
Industry Watch
The Lords have asked whether the FCA and FOS are working. The rest of the week's news already answered. Here is what the data says, and what it means for a live case.
weekly-roundup
A quieter week with one strategic story for anyone watching how AI shows up in financial services, an FCA enforcement signal worth taking literally, fresh British Gas compensation tiers from £40 to £1,000, and a Dunelm doorstop recall over asbestos in the sand filling.
27th April 2026 | Industry Watch This week's headline: the FCA's £9.1bn motor finance redress scheme is heading to the Upper Tribunal, but you should still complain now. Plus a £19.6m client-money settlement, the FCA's first crypto enforcement, and an asbestos recall
Industry Watch
The FCA's global Week of Action against illegal finfluencers ended yesterday with a guilty plea, 1,267 illegal adverts pulled, and 17 regulators in lockstep. The CMA used its new fining powers for the first time, hitting drip pricing with £4.2m in penalties. Westfield warned customers about a cyber
28th April 2026 | Industry Watch Claire's UK Collapse: What Customers Need to Know Claire's Accessories closed all 154 of its UK and Ireland standalone stores on 27th April with around 1,300 redundancies. Private equity owner Modella Capital appointed Kroll as administrator. The 356 concessions inside